A: See if you can connect to the internet outside of your home, such as at a restaurant, public library, or coffee shop where free Wi-Fi is available. If your laptop does connect, that means there is an issue with your home connection. To solve this issue, you will need to contact your internet service provider (Cox, Comcast, Verizon, etc.) for assistance. If your laptop does not connect at one of those locations, then we suggest you bring it to our store for a free diagnosis to determine what could be causing the issue with your connectivity.