Frequently Asked
Questions

FREE DIAGNOSIS

EXPERT REPAIR
FAST SERVICE

Q: Do I need to make an appointment for computer repair or servicing?

A: Not at all. We provide our services on a first-come, first-served basis. When you walk into our store, someone will greet you almost immediately and assist you with whatever issues you are having with your computer.

Q: How fast is your turnaround time?

A: Turnaround time depends on the extensiveness of the issue you are having with your computer. However, we can resolve most problems within 24 hours. Often, we can provide same-day service, depending on how busy we are and what time you bring your computer in for servicing.

Q: What can I expect to pay for my computer repair?

A: We provide a free computer diagnosis. If your computer needs repairs, we charge a flat rate for labor of $50, plus the cost of parts. You will be provided with an estimate before we do any work, so you will know in advance what you can expect to pay.

Q: Do you also offer computer sales?

A: Yes, we offer computer sales for new and refurbished desktops and laptops, as well as computer accessories. We offer many different brands and types of computers, including different models of PC and Mac. We run all of our refurbished computers through the same quality checklist as a new machine. We refuse to sell any computers that do not pass our very high standards. Most of our refurbished commercial-grade laptops carry a two-year warranty.

Q: My laptop will not connect to the internet. What should I do?

A: See if you can connect to the internet outside of your home, such as at a restaurant, public library, or coffee shop where free Wi-Fi is available. If your laptop does connect, that means there is an issue with your home connection. To solve this issue, you will need to contact your internet service provider (Cox, Comcast, Verizon, etc.) for assistance. If your laptop does not connect at one of those locations, then we suggest you bring it to our store for a free diagnosis to determine what could be causing the issue with your connectivity.

Q: My laptop stopped turning on, what can I do?

A: If your battery is removable, follow these steps:
Disconnect the charger/power cable (if plugged in)
Disconnect the battery
Hold down the power button for 30 seconds
Reconnect the battery
Reconnect the charger
Push power button
If it does not turn on after these steps, then you may want to bring your computer to our store for a free diagnosis. If your battery is not removable, bring the computer to our store for a free diagnosis.

Q: A phone number popped up on my computer telling me to call to fix or unlock my computer. The person on the other end of the line said I had to pay money to be able to continue using my computer. What should I do?

A: If you already paid the money, immediately call your bank or credit card company to cancel the payment. Then, bring your computer to our store for a free assessment so that we can examine the damage done and discuss what steps will fix it.

If you did not pay the money, we recommend bringing the computer to our store for a no-obligation diagnosis so we can check it to make sure it incurred no damage.

Q: Should I upgrade to Windows 10?

A: Yes. We recommend upgrading your computer to the latest version of Windows 10. It is a much faster and more secure operating system with greater functionality.

If you have a Windows 7 or Windows 8/8.1 operating system, bring your computer to our store and discuss the upgrade with our technicians.

If you have a computer with Windows XP or Windows Vista, note that Microsoft no longer supports these operating systems. That means we are not able to work on them unless you upgrade them. In some circumstances, it may be in your best interest monetarily to replace your old computer if it is running Windows XP or Windows Vista. We will discuss your options when you come to the store so that you can make an informed choice.

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